T & C

Terms & Conditions

What are your terms and conditions?

Acceptance of Terms: I have read and understand the terms of service pertaining to ordering and viewing of Purely Pleasure web site. These terms can be modified by us at any time without notice.

Age and Consent

  • I am at least 18 years of age.
  • It is not unlawful in my state, province, municipality, or other jurisdiction to view information or order products from this site.
  • I consent to view sexually explicit material.

Health and Safety

The information and products provided by Purely Pleasure websites are not intended for use without appropriate knowledge on the user’s part about health and safety. Purely Pleasure may offer suggestions on how to use or care for the products, but ultimately it is up to the user to ensure that the products and information acquired from us is used in a safe and harmless manner to the user or another party.

Return Policy

DAMAGED OR DEFECTIVE PRODUCTS: In the event that an item should be damaged during transit or arrive defective, we will gladly provide an exact exchange within 30 days of the delivery date. This is a rare event as we checked all products before leaving the store, but it does occasionally happen. Please note that pre-authorization is required for all exchanges! You can email us : info@purelypleasure.com.au from 10am to 5pm EST, Monday through Friday for a Return Authorization (RA) number and instructions on returning your item.
Exchange or Refund : Please choose carefully before you purchase item from Purely Pleasure. Due to Health and Hygiene Regulation, We are unable to exchange or refund for our products.

Cancellation Policy

If you would like to cancel your order, email info@purelypleasure.com.au immediately, as most orders ship the same day that we receive them. If your order has not been shipped, you will be fully refunded minus an $20 cancellation fee.

Shipping: Purely Pleasure uses Australia Post as our main method of shipping. Our Australia Post packages go out Monday through Friday and require a physical street address (no PO Boxes) to be delivered. Note if you give a PO Box as the shipping address you will receive notification that we require a physical street address and your package will not go out until we receive that information. We do deliver to everywhere in Australia. We do not ship on major Holidays such as: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Eve and Christmas Day. All orders will be shipped either same day or the following day (not including Saturday and Sunday). Orders that are placed on Saturday or Sunday will be processed the same day, however, will not be shipped until the following Monday.

Shipping Methods

GROUND: Ground packages will be shipped either same day or the following and will arrive within 1-6 business days, not including Saturday, Sunday, or holidays. If the order is placed after 2pm the package will be shipped the following business day.
Note: Purelypleasure.com.au will not guarantee the delivery time of any order. Shipping costs will not be refunded because of delayed deliveries. Deliveries can be delayed for any reason. Most delays are due to weather conditions. Plan orders and choose payment options appropriately. Please order your items appropriately, choosing the Australia Express Post shipping service that will ensure that you receive the order at least 2 business days in advance of the needed time period. If you have any questions or concerns regarding our shipping methods, please contact us or email us

CONTACT US

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